Returns Policy

All returns require a Return Authorization. Return notification must be made within 10 days after the shipment is first received.All returns for credit or refund must be made within 30 days of the original purchase.

To process a return ,please follow these easy steps:

1.) Please call Albany Theatre Supply Sales representative and let them know you have a product that needs to be returned. Ask for a Return Authorization Number. The return authorization number will only apply to the products authorized. Returned products not associated with the return authorization number will not be processed.

2.) Products must be returned in the original packaging, making sure the product in 100% resellable condition.

3.) Please be sure the product is securely packed inside exterior box to avoid shipping damage.

4.) Defective goods will be repaired or exchanged as warranted. A detailed description of the defect is needed for all returned items to assist us in improving our products and service.